Junior Customer Care Associate

Junior Customer Care Associate

We at CeX are looking for customer centric staff, with great written English communication skills to join our expanding customer service team. If your passion is helping make customers happy, then we would love to hear from you. With excellent career potential and an active social scene to balance our work hard, play hard beliefs, now is a great time to join our team. The shift pattern is rotational with a morning and afternoon shift and with a requirement of one night shift (week) approx every 2 months. Additionally, travel to the UK will be a requirement.

Job Title: Junior Customer Care Associate

Location: Lower Parel, Mumbai

Experience: 0 - 3 years

CTC: 3 - 4.00 lac pa.

Main Job Tasks and Responsibilities:

Provide accurate and timely responses to CeX s customers via email and/or Social Media platforms.

Respond to customer inquiries by properly understanding the inquiry and providing a suitable response in keeping with the company s policies.

Communicate with internal & external departments to resolve customer contacts.

Escalate potential issues to line managers & stakeholders.

Maintain knowledge of team processes and procedures.

Experience:

Customer service experience.

High standard of English writing.

Strong analytical skills.

Product knowledge would been beneficial but not essential. Key Competencies:

Strong communication skills

Customer centric

Problem analysis and solving

Ability to show initiative and be proactive.

Strong planning and organisational skills.

Freshers are also welcome