Junior Client Servicing / Account Executive

Job Description: Junior Client Servicing / Account Executive

Department: Internal Creative / Marketing Agency

Company: Wockhardt

Experience: 02 years

Location: Mumbai

Employment Type: Full-time

Reporting To: Account Manager / Client Servicing Lead

Role Overview

We are looking for a proactive and organised Junior Client Servicing professional to join Wockhardts internal agency team. The role will be responsible for coordinating with internal stakeholders and creative teams to ensure marketing and communication requirements are clearly understood, effectively executed, and delivered on time.

The ideal candidate should have a strong interest in advertising, communication, and brand building, along with excellent coordination and interpersonal skills. This role is suited to someone who enjoys working with multiple stakeholders, managing timelines, and taking ownership of projects from brief to delivery.

Key Responsibilities

• Act as the day-to-day point of contact between internal Wockhardt stakeholders and the agency/creative team.
• Understand client briefs, clarify requirements, and translate them into clear creative briefs for the relevant teams.
• Coordinate with copywriters, designers, strategists, digital teams, and other agency functions to move projects forward.
• Manage multiple projects simultaneously while ensuring timelines and deliverables are tracked.
• Prepare project briefs, timelines, status updates, meeting notes, and follow-up actions.
• Coordinate feedback and approvals between stakeholders and creative teams.
• Ensure all communication and creative outputs are aligned with the agreed brief, brand guidelines, and business requirements.
• Proactively follow up on pending inputs, feedback, approvals, and deliverables.
• Participate in client meetings and internal discussions and capture actionable next steps.
• Build strong working relationships with marketing, brand, medical, sales, and other internal teams.
• Support the team in presentations, campaign development, brand communication, digital assets, events, and other marketing initiatives.
• Maintain organised records of project briefs, artwork versions, approvals, and final deliverables.
• Flag potential delays, scope changes, or execution challenges to the Account Manager/Client Servicing Lead at an early stage.

Skills & Competencies

• Strong verbal and written communication skills.
• Excellent coordination and follow-up abilities.
• Good organisational and time-management skills.
• Ability to manage multiple projects and priorities.
• Attention to detail.
• Ability to understand a brief and communicate it clearly to creative teams.
• Comfortable working with cross-functional teams and senior stakeholders.
• Good presentation and interpersonal skills.
• Basic understanding of advertising, branding, social media, and marketing communication.
• Proficiency in Microsoft PowerPoint, Word, and Excel; familiarity with Google Workspace is an advantage.
• Ability to work in a fast-paced environment and meet tight deadlines.
• A proactive, problem-solving mindset with a willingness to learn.

Qualification

• Bachelors degree in Marketing, Advertising, Mass Communication, Business Administration, or a related field.
• 02 years of experience in client servicing, account management, advertising, marketing, or a creative agency environment.
• Freshers with relevant internships and strong communication/coordination skills may also be considered.

Preferred Attributes

• Prior exposure to pharma, healthcare, FMCG, or other regulated industries is a plus.
• Interest in creative communication and advertising.
• Comfortable working with creative professionals and business stakeholders.
• High ownership and accountability.
• Curious, adaptable, and eager to learn.
• Ability to balance being client-focused with protecting the quality and feasibility of creative execution.

Success in the Role

The person in this role will be successful when they can take a brief, get the right people aligned, keep the project moving, manage feedback and approvals, and ensure the final output is delivered accurately and on time.

Interested candidates, please share your CV at the email ID mentioned below. [email removed]