Junior Associate - Global Industries

Job Summary:

Iron Mountain is seeking a detail-driven and customer-centric Associate - Global Industries to join our Global Industries Pod team. In this role, you will be responsible for executing day-to-day customer operations, managing end-to-end Salesforce case queues, and ensuring high-quality resolution for our largest enterprise global accounts.

You will join a collaborative, cross-functional team dedicated to breaking through operational bottlenecks and delivering a seamless, high-quality post-sales experience.

What You'll Do:

• Execute End-to-End Case Management: Own and process daily enterprise customer cases within Salesforce, managing order and inventory requests, billing queries, and profile updates from creation to closure with meticulous documentation.
• Collaborate with Cross-Functional Teams: Partner directly with internal departments-including Billing, Sales, Operations, and Product Support-to resolve complex customer issues efficiently and proactively advance pending actions.
• Ensure Operational Compliance: Maintain strict adherence to defined Service Level Agreement timelines and queue discipline, ensuring all case notes, update trackers, and mandatory compliance documentation are completely validated before file closure.

What You'll Bring:

• Strong knowledge of Customer Relationship Management environments, specifically with practical exposure to navigating Salesforce or similar ticketing systems, as well as proficiency in Microsoft Excel.
• Proven ability in operational discipline, exceptional multitasking in fast-paced environments, and strong cross-team coordination and communication skills.
• A Bachelor's degree in Business, Commerce, Technology, or a related discipline.