BENGALURU · FULLTIME
Junior Associate & Associate
Iron Mountain Inc
Bengaluru · onsite · Posted 55d ago
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Undisclosed0–7 yrsfulltimeBengaluru
About a minute. You'll make an account on the way through.
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Section · 01
About this role
Open Positions: Customer Success, Customer Support, and Accounts Receivable (AR)
- Location & Work Model: Hybrid in Bangalore (3–4 days in-office per week).
- Experience Level: Open to candidate profiles ranging from Freshers to 7 Years of relevant experience.
- Shift Timings: Must be comfortable working international hours:
- UK Shift: 1:00 PM – 10:00 PM IST
- US Shift: 5:30 PM – 2:30 AM IST
- Key Responsibilities (Role-wise):
- Customer Success / Support: Manage cross-border client relationships, resolve queries via ticket/chat/phone, drive product adoption, and maintain high CSAT/NPS scores.
- Accounts Receivable (AR): Oversee collections, manage invoice disputes, handle cash application, and perform reconciliation for international client accounts.
- Qualifications: Strong verbal/written English communication, client-first mindset, and basic proficiency in CRM software (Salesforce, Zendesk) or ERP systems (SAP, Oracle, NetSuite).
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Section · 02
Skills
Customer ServiceCustomer SupportCustomer FocusCollectionsAccounts Receivable
Section · Company
About Iron Mountain Inc
Iron Mountain Inc
IT Services & Consulting
2.1k+
employees
1951
75 years old
Boston,Massachusetts
United States
₹7.5L PA avg
Avg at Iron Mountain Inc
About
Iron Mountain India provides solutions for records management, data backup and recovery, document management, secure shredding, and data centers.
Industries
IT Services & ConsultingInternet
Employee ratings
10 reviews
3.7/ 5
Culture
3.6
Career growth
3.1
Work-life
3.8
Employees rate it well for
Work-Life Balance38Company Culture37
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