Junior Assistant

Company Description Asirvad Micro Finance Limited is a non-banking financial company (NBFC) that focuses on providing accessible financial services, including gold loan products, to a wide range of customers. The organization aims to support financial inclusion by offering products tailored to the needs of individuals and small businesses. With a customer-centric approach, Asirvad emphasizes transparent processes and responsible lending practices. The company provides dedicated customer support, including a toll-free number ([phone removed]), to ensure clients can easily access information and assistance.
Role Description The Junior Assistant role is a full-time remote position responsible for supporting daily operational and administrative activities. Typical tasks include handling customer inquiries via phone or digital channels, maintaining and updating records, and assisting with documentation related to loan processing and other financial services. The Junior Assistant may coordinate with internal teams to ensure timely resolution of customer requests and follow standard procedures for data entry, verification, and reporting. This role also involves basic follow-up with clients, adherence to company policies, and contributing to a professional and efficient customer experience while working from a remote location.
Qualifications

• Strong communication and interpersonal skills, with the ability to interact professionally with customers and colleagues.
• Basic computer literacy, including familiarity with office productivity tools (e.g., word processing, spreadsheets, email).
• Attention to detail and accuracy in data entry, documentation, and record-keeping.
• Ability to manage time effectively, prioritize tasks, and work independently in a remote environment.
• Customer service orientation and willingness to learn about financial products and company procedures.
• Minimum educational qualification: high school diploma or equivalent; a degree in commerce, finance, or a related field is an advantage.
• Prior experience in financial services, microfinance, or administrative support is beneficial but not mandatory.