Junior Analyst/ Associate - Chargeback & Disputes

What You Will Do:

• Collaborate with cyber cells, banks, and other stakeholders to investigate and resolve unauthorized/fraudulent transactions.
• Respond to and manage incidents related to fraud, working swiftly to mitigate risks and minimize potential losses.
• Prepare detailed reports and documentation for internal use and for submission to regulatory bodies or law enforcement agencies as required.
• Communicate effectively with internal and external stakeholders, providing updates on ongoing investigations and risk management activities.
• Stay up to date with industry trends, emerging threats, and best practices in risk management and payment gateway operations.
• Serve as a bridge between Cashfree and local law enforcement agencies, facilitating information sharing and cooperation
• Mitigate risks associated with chargebacks and customer disputes by implementing robust and
• standardized processes across business units to reduce occurrences
• Continuously improve and update the chargeback and dispute service system according to card
• scheme rules and requirements, focusing on process optimization.
• Provide support to the team handling day-to-day operations, assisting in issue escalations and ensuring efficient resolution
• insights on trends and strategies related to chargeback management
• Increase awareness of effective chargeback and dispute-handling mechanisms among both internal and external stakeholders through education and communication initiatives

What You Will Need:

• 1-3 years of experience in risk management, fraud prevention, or a related field within the payment gateway or financial services industry
• Excellent verbal and written communication skills to effectively convey information and build relationships
• A keen analytical mind with exceptional problem-solving abilities
• Ability to work independently and collaboratively in a fast-paced environment
• Strong attention to detail and ability to handle sensitive information with discretion