Junior Academic Counselor (Intern)

Junior Academic Counselor (Intern)

Type: Full-Time

Location: Kakkanad, Cochin - On-site

Compensation: Stipend Provided

We are looking for a high-energy, highly organized Intern to join our team as a Junior Academic Counselor. This dynamic role requires balancing proactive sales outreach with strict administrative discipline and frontline student support throughout the learner lifecycle.

Core Responsibilities:

• Admissions, Sales & Pipeline Management:
• SLA Enforcement: Answer every walk-in, phone, WhatsApp, and website enquiry within 24 hours. A lead nobody has called is the absolute highest priority on your screen.
• Outreach & Greeter: Execute outbound telecalling (cold/warm), deliver consultative program pitches, and act as the front-of-house greeter for walk-in prospects.
• Data Discipline: Capture the source (how did you hear about us) on the first call. Log every lead and contact strictly into the portal—never use a private spreadsheet or personal phone.
• Pipeline Tracking: Methodically move each lead through the funnel: new → qualified → booked → attended → enrolled, or mark it lost with a definitive reason.
• Frontline Caseload Support & Administration:
• Student Monitoring: Know every student on your caseload by name and situation. Conduct a short check-in with each student weekly and log it in the portal.
• Attendance & Strikes: Record excused absences. Hold the first-strike conversation when a student finishes a module under 75%. Issue the second-strike written warning and call the guardian if the student is under 21. Escalate third strikes to the Senior Counselor or Operations Manager.
• Gate Readiness: Spot students who will not be ready for the Thursday gate by Tuesday and defer them before the window opens to prevent wasted attempts.
• Wellbeing: Notice students who are quiet, absent, or struggling, and raise the issue before it escalates to a strike.
• Mentor Liaison:
• Coordinate between students and mentors, navigating asynchronous communication and time zones efficiently.

Requirements:

• Education: Any Bachelor's degree; preference for Sales or Marketing degrees.
• Strong verbal and written communication skills.
• High level of organization, time management, and meticulous CRM hygiene.
• Resilience and confidence for high-volume calling and objection handling.
• Ability to adapt quickly to new administrative platforms and Learning Management Systems (LMS).