Jr Team Member - Software & Application Development

Experience

13 Years

Role

ManageEngine / Site24x7 & Percona MySQL Administrator

Job Summary

We are looking for a technically skilled professional with 13 years of experience in ManageEngine product administration, Site24x7 monitoring administration, and Percona MySQL database administration. The candidate will be responsible for day-to-day platform operations, monitoring configuration, troubleshooting, database health checks, and coordination with infrastructure and application teams.

Key Responsibilities

ManageEngine Product Operations

• Perform day-to-day administration and operational support of ManageEngine products.
• Configure and manage monitoring, alerts, dashboards, users, roles, and notifications.
• Perform device/server/application discovery and monitoring configuration.
• Troubleshoot monitoring-related issues and coordinate with OEM/vendor support when required.
• Manage product upgrades, patches, backups, and configuration changes.
• Monitor product health, performance, and availability.
• Prepare operational reports and maintain monitoring documentation.

Site24x7 Administration

• Administer and maintain the Site24x7 monitoring platform.
• Configure servers, network devices, applications, databases, URLs, and other monitoring components.
• Configure thresholds, alarms, escalation policies, and notification mechanisms.
• Manage Site24x7 agents and troubleshoot agent connectivity issues.
• Create dashboards, reports, availability reports, and performance reports.
• Monitor infrastructure and application availability and performance.
• Perform basic integration with ITSM, email, and notification platforms.

Percona MySQL Administration

• Perform basic to intermediate administration of Percona MySQL environments.
• Monitor database health, performance, connections, CPU, memory, disk, and replication status.
• Perform database/user creation, privileges, configuration changes, and routine maintenance.
• Troubleshoot common MySQL performance and connectivity issues.
• Monitor slow queries, locks, transactions, and database resource utilization.
• Perform backup verification and basic recovery activities.
• Support MySQL/Percona patching and version upgrades.
• Basic understanding of Percona XtraDB Cluster (PXC/Galera) will be an advantage.

Required Skills

• 13 years of experience in IT infrastructure/monitoring/database administration.
• Hands-on knowledge of ManageEngine products.
• Hands-on experience with Site24x7 administration and monitoring.
• Basic to intermediate knowledge of Percona MySQL administration.
• Good knowledge of Linux administration and troubleshooting.
• Understanding of TCP/IP, SNMP, HTTP/HTTPS and basic networking concepts.
• Good understanding of monitoring, alerting, dashboards, and incident management.
• Basic knowledge of SQL and MySQL performance troubleshooting.
• Good analytical and problem-solving skills.

Good to Have

• Experience with ManageEngine OpManager, Applications Manager, ServiceDesk Plus, or related products.
• Experience with Site24x7 ITOM/Infrastructure Monitoring.
• Knowledge of Zabbix, Grafana, Prometheus, or other monitoring tools.
• Knowledge of Percona Monitoring and Management (PMM).
• Basic knowledge of MySQL replication/PXC/Galera.
• ITIL/ITSM process knowledge.
• Experience working with enterprise production environments.

Key Competencies

• Monitoring & Operations
• Database Administration
• Incident & Problem Troubleshooting
• Performance Monitoring
• Vendor/OEM Coordination
• Documentation & Reporting
• 24x7 Production Support readiness