Jr. Shop Manager - 1, Service
SM Auto Stamping · Mysuru · onsite · Posted 35d ago
Undisclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Overview:
Responsiblefor all field service activities across the North-East territory states,covering customer support, complaint resolution, warranty handling, failureanalysis, technical training and technical feedback for continuous productimprovement.
CoreResponsibilities:
Providingafter sales service and technical support to all customers, customer channelsunder command area .
Registering/Recording each customer complaints and ensure responses with in TATlevels under Command Area. This is part of attending zero kilometer complaints,field complaints, Zero Km/Field Failure Analysis, Monitoring
Trends/Trackers in terms of plant concerns/PPM, Field failures, rejectiontrend, initiating Closures of CAPA/8D reports within targeted dates forvarious complaints/concerns in coordination with plant.
Alertingplant on specific high alarming complaints of Zero kilometers to initiatecorrective actions.
Follow-upwith HO for service related issues and its compliance.
Monitoringand improve service performance levels under command area.
ProductPerformance feed back to the Management on new products.
Problemsolving ability by strong system process orientation.
Producttraining to all customers and their channels.
EnsureParticipation in various service campaigns Service Melas organized byvarious OEMs under command area.Maintaining Weekly monthly MIS on various customer issues undercommand area.
Properdiagnosis trouble shooting for root cause analysis of various productconcerns with Why - Why technique for resolution
Submitproper failure analysis reports supported with all necessary enclosures offormats, photographs.
Should havehands on experience on product to ensure resolutions to various customerconcerns.
Warrantymanagement by attending all warranty complaints failures reported undercommand area.
SubmittingWarranty Analysis with justifications regarding acceptance and rejections onvarious warranty complaints of customersto ensure replacement by coordinating with warranty cell in plant.
AttendingJoint investigations along with Customers on specific warranty failures foramicable justifications.
MonitoringWarranty data of various products for warranty cost, Incidence and analysisunder command area and submission to HO.
Submissionof Weekly Monthly MIS reports on Warranty Failures to HO Service support forAxles/ Brakes/Suspension business forCVA, Off-Highway Military, by attending zero kilometer complaints filed complaints
Quality:
Responsibleto Administer and implement OHSAS / EMS / IATF / 5S in your work area./ Dept
Workingclosely with QA team to reduction of Zero Km/Field complaints to achievetargeted PPM
Cost
Responsiblefor cost control / reduction of cost with respective to your areas/Mission 25/28or any new project introduced by management
Delivery:
Co-ordination with cross functional team on day to day execution of plannedwork
Safety:
Responsibleto integrate safety principles into work practices by enforcing safe operatingsystem and ensure safetyof people and machineries
Responsiblefor achieving Zero accidents in the department
Responsiblefor the safekeeping of computer hardwares and software and company documents / drawings
Morale:
Maintainingof plant discipline and initiating for disciplinary action
Responsibleto implement policy / procedures of the company and ensure adherence bysubordinates
AdditionalResponsibilities:
At CustomerPlant:
o Anyrejection should be brought to the notice to QA team within 24 hours and actionto be initiated
o Warrantyanalysis-CAPA on time- closure of field issues with actions
o Reductionof field failures by 25% YoY.
o Reductionof Cost of Poor Quality month over month, Monitoring, Analysis Controlling of Customer Debits
o CustomerSatisfaction and enhancement of customer satisfaction index.
o .Marketintelligence on competition and competitor activity data submission to HO undercommand area of operation.Maintain ihe necessary record and submit reports as specified by theorganization
o Ensurewarranty debit reasoning , justification reconciliation with OEM's
Warrantyparts settlement. . Managing warranty failure trends analysis.
Ensurecustomer relationship customer satisfaction.
Producttraining to OEM's
Warrantyparts settlement to Customers.
Managingwarranty failure trends analysis
CoreCompetencies:
Performance Culture
Customerquality focus
Continuousimprovement mindset
Accountabilityproactive actions
LeadingPeople Culture
Teamdevelopment mentoring
Recognitionethical leadership
Collaborationand capability building
QualificationsExperience
Diploma inMechanical or Automobile Engineering with 3 to 12 years Experience (fieldservice, technical support, warranty, failure analysis)
TechnicalSkills :
Vehicle levelknowledge
Productknowledge of axles, brakes, and suspensions
RCA, 8D,CAPA,
Warrantymanagement systems
MIS reportingand trend tracking
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Computer Hardwarecustomer satisfactionAftersalesAutomobile EngineeringCapability Building5SCAPA8DCustomer Complaintscomplaint resolutionAnalysis ReportsCost Of Poor QualityCustomer RelationshipAutomobilecompliance
About SM Auto Stamping
SM Auto Stamping
Financial Services
175
employees
1995
31 years old
Nashik
IN
₹4.5L PA avg
Avg at SM Auto Stamping
About
Automotive Axles Limited is a leading manufacturer of drive axles, non-drive axles, and brake assemblies for commercial vehicles. Their careers page highlights opportunities in engineering, production, and quality functions, reflecting expertise in precision manufacturing and automotive component solutions. With a strong presence in domestic and international markets, the company supports major OEMs by delivering reliable, high-performance axle systems and related components.
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