Jr. Shop Manager - 1, Service
SM Auto Stamping · Mysuru · onsite · Posted 35d ago
Undisclosed3–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Overview:
Responsiblefor all field service activities across the North-East territory states,covering customer support, complaint resolution, warranty handling, failureanalysis, technical training and technical feedback for continuous productimprovement.
CoreResponsibilities:
Providing after sales service and technicalsupport to all customers, customer channels under command area.
Registering/Recording each customercomplaints and ensure responses within TAT levels under Command Area. This ispart of attending zero-kilometer complaints, field complaints, Zero Km/FieldFailure Analysis, Monitoring
Trends/Trackers in terms of plantconcerns/PPM, Field failures, rejection trend, initiating Closures ofCAPA/8D reports within targeted dates for various complaints/concerns incoordination with plant.
Alerting plant on specific high alarmingcomplaints of Zero kilometers to initiate corrective actions.
Follow-up with HO for service-related issuesand its compliance.
Monitoring and improve service performancelevels under command area.
Product Performance feed back to theManagement on new products.
Problem solving ability by strong systemprocess orientation.
Product training to all customers and theirchannels.
Ensure Participation in various servicecampaigns Service Melas organized by various OEMs under command
area. Maintaining Weekly Monthly on various customer issues under command area.
Proper diagnosis trouble shooting forroot cause analysis of various product concerns with Why - Why technique for
resolution
Submit proper failure analysis reportssupported with all necessary enclosures of formats, photographs.
Should have hands on experience on product toensure resolutions to various customer concerns.
Warranty management by attending all warrantycomplaints failures reported under command area.
Submitting Warranty Analysis withjustifications regarding acceptance and rejections on various warrantycomplaints
of
customers to ensure replacement bycoordinating with warranty cell in plant.
Attending Joint investigations along withCustomers on specific warranty failures for amicable justifications.
Monitoring Warranty data of various productsfor warranty cost, Incidence and analysis under command area and submission toHO.
Submission of Weekly Monthly MIS reports onWarranty Failures to HO Service support for Axles/ Brakes/Suspension
business for CVA, Off-Highway Military,by attending zero-kilometer complaints filed complaints
Quality:
Responsible to Administer and implement OHSAS/ EMS / IATF / 5S in your work area. / Dept
Working closely with QA team to reduction ofZero Km/Field complaints to achieve targeted PPM
Cost
Responsible for cost control / reduction ofcost with respective to your areas/Mission 25/28 or any new project introducedby management
Delivery:
Co-ordination with cross functional team onday-to-day execution of planned work
Safety:
Responsible to integrate safety principlesinto work practices by enforcing safe operating system and
ensure safety of people and machineries
Responsible for achieving Zero accidents inthe department
Responsible for the safekeeping of computerhardwares and software and company documents /
drawings
Morale:
Maintaining of plant discipline andinitiating for disciplinary action
Responsible to implement policy / proceduresof the company and ensure adherence by subordinates
AdditionalResponsibilities:
At CustomerPlant:
Any rejection should be brought to the noticeto QA team within 24 hours and action to be initiated
Warranty analysis-CAPA on time- closure offield issues with actions
Reduction of field failures by 25% YoY.
Reduction of Cost of Poor-Quality month overmonth, Monitoring, Analysis Controlling of Customer Debits
Customer Satisfaction and enhancement ofcustomer satisfaction index.
Market intelligence on competition andcompetitor activity data submission to HO under command area of operation. Maintain the necessary record andsubmit reports as specified by the organization
Ensure warranty debit reasoning,justification reconciliation with OEM's
Warranty parts settlement, Managing warranty failure trends analysis.
Ensure customer relationship customersatisfaction.
Product training to OEM's
Warranty parts settlement to Customers.
Managing warranty failure trends analysis
CoreCompetencies:
Performance Culture
Customer quality focus
Continuous improvement mindset
Accountability proactive actions
LeadingPeople Culture
Team development mentoring
Recognition ethical leadership
Collaboration and capability building
QualificationsExperience
Diploma inMechanical or Automobile Engineering with 3 to 7 years' Experience (fieldservice, technical support, warranty, failure analysis)
TechnicalSkills :
Vehicle level knowledge
Product knowledge of axles, brakes, andsuspensions
RCA, 8D, CAPA,
Warranty management systems
MIS reporting and trend tracking
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Market IntelligenceIatfcustomer satisfactionCustomer SupportAftersalesAutomobile EngineeringCapability Building5SCAPA8Dcomplaint resolutionAnalysis ReportsField ServiceCustomer RelationshipAutomobilecompliance
About SM Auto Stamping
SM Auto Stamping
Financial Services
175
employees
1995
31 years old
Nashik
IN
₹4.5L PA avg
Avg at SM Auto Stamping
About
Automotive Axles Limited is a leading manufacturer of drive axles, non-drive axles, and brake assemblies for commercial vehicles. Their careers page highlights opportunities in engineering, production, and quality functions, reflecting expertise in precision manufacturing and automotive component solutions. With a strong presence in domestic and international markets, the company supports major OEMs by delivering reliable, high-performance axle systems and related components.
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