Jr. Shop Manager - 1, Service
SM Auto Stamping · Mysuru · onsite · Posted 50d ago
Undisclosed3–7 yrsfulltimeSourced from
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About this role
Job Summary
Core Responsibilities
Quality
Cost
Delivery
Safety
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Responsible for all field service activities across the North-East territory states, covering customer support, complaint resolution, warranty handling, failure analysis, technical training and technical feedback for continuous product improvement.
Core Responsibilities
- Providing after sales service and technical support to all customers, customer channels under command area.
- Registering/Recording each customer complaints and ensure responses within TAT levels under Command Area. This is part of attending zero-kilometer complaints, field complaints, Zero Km/Field Failure Analysis, Monitoring.
- Trends/Trackers in terms of plant concerns/PPM, field failures, rejection trend, initiating closures of CAPA/8D reports within targeted dates for various complaints/concerns in coordination with plant.
- Alerting plant on specific high alarming complaints of Zero kilometers to initiate corrective actions.
- Follow-up with HO for service-related issues and its compliance.
- Monitoring and improving service performance levels under command area.
- Product performance feedback to management on new products.
- Problem solving ability by strong system process orientation.
- Product training to all customers and their channels.
- Participation in various service campaigns/Service Melas organized by various OEMs under command area; maintaining weekly/monthly updates on various customer issues under command area.
- Proper diagnosis/troubleshooting for root cause analysis of various product concerns with Why - Why technique for resolution.
- Submit proper failure analysis reports supported with all necessary enclosures of formats, photographs.
- Hands on experience on product to ensure resolutions to various customer concerns.
- Warranty management by attending all warranty complaints/failures reported under command area.
- Submitting Warranty Analysis with justifications regarding acceptance and rejections on various warranty complaints of customers to ensure replacement by coordinating with warranty cell in plant.
- Attending Joint investigations along with Customers on specific warranty failures for amicable justifications.
- Monitoring Warranty data of various products for warranty cost, incidence and analysis under command area and submission to HO.
- Submission of weekly monthly MIS reports on warranty failures to HO Service support for Axles/Brakes/Suspension business for CVA, Off-Highway Military, by attending zero-kilometer complaints filed.
Quality
- Responsible to administer and implement OHSAS / EMS / IATF / 5S in your work area.
- Working closely with QA team to reduction of Zero Km/Field complaints to achieve targeted PPM.
Cost
- Responsible for cost control / reduction of cost with respective to your areas/Mission 25/28 or any new project introduced by management.
Delivery
- Co-ordination with cross functional team on day-to-day execution of planned work.
Safety
- Responsible to integrate safety principles into work practices by enforcing safe operating system and ensuring safety of people and machineries.
- Responsible for achieving Zero accidents in the department.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Market IntelligenceIatfcustomer satisfactionCustomer SupportAftersalesAutomobile EngineeringCapability Building5SCAPA8Dcomplaint resolutionAnalysis ReportsField ServiceCustomer RelationshipAutomobilecompliance
About SM Auto Stamping
SM Auto Stamping
Financial Services
175
employees
1995
31 years old
Nashik
IN
₹4.5L PA avg
Avg at SM Auto Stamping
About
Automotive Axles Limited is a leading manufacturer of drive axles, non-drive axles, and brake assemblies for commercial vehicles. Their careers page highlights opportunities in engineering, production, and quality functions, reflecting expertise in precision manufacturing and automotive component solutions. With a strong presence in domestic and international markets, the company supports major OEMs by delivering reliable, high-performance axle systems and related components.
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