Jr. NOC Engineer
Neurealm · Chennai · onsite · Posted 56d ago
Undisclosed4–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description NOC L1 Engineer
Experience: 48 years
Location: Oshore
Number of Resource required: 7
Responsibilities
Network monitoring: Monitor LAN/WAN links, routers, firewalls, and wireless
equipment for availability and performance.
Server monitoring: Track server health, CPU/memory utilization, and
escalate hardware/software alerts.
Ticket handling: Follow SOPs for incident logging, categorization, and
resolution; update tickets with accurate status.
Escalation management: Escalate unresolved issues to L2/L3 teams per
defined SLA timelines.
ISP coordination: Engage ISPs for WAN/internet link issues, track resolution,
and update stakeholders.
Vendor coordination: Liaise with hardware/software vendors for RMA,
patching, and support cases.
SOP compliance: Ensure all actions are aligned with documented SOPs and
governance standards.
Skills & Qualifications
Basic knowledge of network devices (switches, routers, firewalls) and server
monitoring tools.
Familiarity with ticketing systems (ServiceNow, Remedy, Jira, etc.).
Strong communication skills for ISP/vendor coordination.
Certifications preferred: CompTIA Network+, CCNA (entry-level), or
equivalent.
Sourced from naukri
Skills
WANServicenowWirelessfirewallsNOCNetwork DevicesCCNAPatchingServer MonitoringRoutersTicket HandlingMonitoring ToolsSLACompTIAJira AtlassianCommunication SkillsticketingcomplianceNetwork MonitoringEscalation Management
About Neurealm
Neurealm
IT Services & Consulting
1.9k+
employees
1998
28 years old
Chennai, Tamil Nadu
India
₹14L PA avg
Avg at Neurealm
About
GAVS is a company that focuses on AI, automated root cause analysis, predictive analytics, and robotics-led infrastructure management services.
Industries
IT Services & Consulting
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