Jr Expansion Account Executive (Small Business)

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: This is an onsite role based at Nextiva’s Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.  

In-Office Expectation:  This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.  

Drive Customer Growth. Deliver Better Outcomes.

At Nextiva, we’re transforming how businesses connect with their customers through our unified, AI-powered customer experience platform. We help organizations grow revenue, operate more efficiently, and build lasting customer relationships through Amazing Service® and innovation.

We’re looking for Expansion Account Executives who are motivated to grow existing customer relationships by identifying real business challenges and delivering meaningful solutions.

How You’ll Make an Impact

As an Expansion Account Executive, you will partner with existing Nextiva customers to understand how their business operates, uncover opportunities for improvement, and introduce solutions that drive measurable outcomes.

This is a proactive, ownership-driven role. Success comes from consistent outreach, curiosity, and the ability to connect customer challenges to the value of Nextiva’s AI-powered platform.

What You’ll Do

Drive Expansion Revenue: Identify and close upsell and cross-sell opportunities within an existing SMB customer base

Proactive Outreach: Engage customers consistently through calls, email, SMS, and other channels to uncover new opportunities

Lead with Discovery: Listen first to understand business challenges, then align solutions to real customer needs

Deliver Value-Focused Demos: Showcase how solutions solve specific business problems and drive outcomes

Own the Sales Cycle: Manage pipeline, forecasting, and follow-up with discipline using Salesforce

Operate with Accountability: Take full ownership of your performance, activity, and results

Continuously Improve: Actively build product knowledge, sales skills, and understanding of AI trends to better serve customers

Position AI-Powered Solutions: Clearly articulate the value of Nextiva’s platform, including AI-driven capabilities that improve efficiency and customer experience

What Success Looks Like

Consistently meeting or exceeding expansion revenue targets

Maintaining a disciplined, well-managed pipeline and follow-up cadence

Demonstrating strong business acumen in identifying and solving customer challenges

Effectively incorporating AI tools into your workflow to improve productivity and outcomes

Building trusted relationships with customers through professionalism and reliability (this is a role where you will interface directly with customers over video)

About You

You are someone who takes ownership of your work, seeks continuous improvement, and brings energy and resilience to a high-activity sales environment.

2+ years' experience in sales, account management, or customer-facing roles in a fast-paced environment

Proven ability to meet or exceed performance goals (revenue, retention, or activity-based metrics)

Strong communication skills with the ability to simplify complex concepts, advanced English fluency required (spoken & written)

Comfortable with outbound engagement and proactive customer communication

Highly organized with strong follow-through and attention to detail

Coachable and open to feedback, with a track record of applying it

Self-motivated and resourceful, you take initiative to solve problems and develop your skills

Interest in AI and technology, with a willingness to continuously learn and apply new tools

Nice to Have :

Bachelor's degree in business or a related field

Experience selling SaaS, UCaaS, CCaaS, or related technologies

Familiarity with Salesforce or similar CRM platforms

Familiarity with qualification frameworks (BANT / MEDDPICC)

Exposure to AI tools (e.g., ChatGPT, Copilot) in a professional setting

Prior experience supporting US based customers in a B2B environment

Who Thrives in This Role

You take initiative and don’t wait for direction to move work forward

You follow through on commitments and take accountability for results

You stay resilient and maintain a positive, solutions-oriented mindset

You are motivated by growth, both in your performance and your career

You prioritize learning and actively invest in your own development

This role is well-suited for individuals early in their career, making a career transition, or looking for an opportunity where effort, consistency, and growth mindset directly translate into success.

What Matters Most

We value the behaviors that drive long-term success:

Ownership and accountability

Consistency and discipline

Coachability and continuous improvement

Curiosity and willingness to learn

Drive to achieve meaningful results

Experience matters, but mindset and execution matter more.

Compensation & Growth

Competitive base salary + uncapped commission

Opportunity to grow and advance your career with a company at the forefront of AI-powered customer experience

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

Drives Results : Action-oriented problem solvers who quickly bring clarity and  simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.

Critical Thinker: Data-driven,  forward-thinking  individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.

Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and  care  for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

Health 🍏 - Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage

Insurance 💼 - Life Insurance (24 times your monthly salary)

Work-Life Balance  ⚖️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time

Financial Security   💰 - Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)

Wellness  🤸‍ -   Employee Assistance Program and comprehensive wellness initiatives

Growth  🌱 -   Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-AL1 #LI-Onsite

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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