Jr. Desktop Support Engineer

Job Summary

At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision:

To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.

Our Vision starts with our values-Hungry, Humble and Smart. We are looking for team members who model drive for results. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning.

The Role

We are looking for a motivated and tech-savvy individual to join our IT team as a Jr. Desktop Support Engineer. The Desktop Support Engineer will be responsible for providing technical assistance and support to end-users, ensuring that all desktop systems, hardware, software, and peripheral devices function efficiently.

The Responsibilities

• Provide Technical Support: Assist in troubleshooting and resolving hardware and software issues on desktops, laptops, and other devices.
• Installation and Configuration: Install, configure, and maintain operating systems, software applications, and hardware peripherals.
• User Assistance: Respond to user inquiries and provide support via phone, email, or in-person to resolve technical issues promptly.
• System Maintenance: Perform regular maintenance tasks, including system updates, backups, and patch management.
• Documentation: Maintain accurate records of support requests, resolutions, and hardware/software inventories.
• Continuous Learning: Stay updated on the latest technology trends, software updates, and industry best practices.

Additional Position Information

• Onsite
• Location: HYDW
• Core Hours: Rotational Shift
• Core Days Worked: To be determined

The Desired Attributes

• Education: Bachelors degree in Computer Science, Information Technology, or a related field preferred.
• Experience: Fresher
• Technical Skills:
  • Knowledge in Windows and macOS operating systems.
  • Knowledge of Microsoft Office Suite and other common software applications.
  • Experience with hardware troubleshooting and repair.
  • Familiarity with network concepts and troubleshooting
  • Understanding of Active Directory.
• Soft Skills:
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Customer-oriented approach with a focus on delivering high-quality support

Working Conditions

• Office environment with occasional requirements for on-site support.
• Ability to lift and move computer equipment as needed.
• Availability for occasional after-hours support and on-call duties.

The Benefits

• Competitive Pay
• Healthy work Culture
• Career Growth Opportunities
• Learning and Development Opportunities
• Company Sponsored Health Insurance
• Referral Award Program