Jr Customer Service Executive- Service Delivery - Platform Planning
Tata Communications · Chennai · onsite · Posted 72d ago
Undisclosed2–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly motivated and detail-oriented Jr Customer Service Executive to join our team in the Service Delivery - Platform Planning & Network Design department. The ideal candidate will have 2-5 years of experience and work under direct supervision, responsible for day-to-day platform and network planning operations.
Roles and Responsibility - Maintain daily activities and routines to ensure smooth operation.
- Ensure SLAs are achieved and proactively maintain them to meet company standards.
- Collaborate with cross-functional teams to resolve issues and improve processes.
- Develop and implement process improvements to increase efficiency and productivity.
- Provide excellent customer service to internal stakeholders and external customers.
- Analyze data and metrics to identify trends and areas for improvement.
- Strong understanding of platform planning and network design principles.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong problem-solving and analytical skills.
- Experience with customer service tools and software.
- Ability to maintain confidentiality and handle sensitive information.
- Company name: Tata Communications Ltd.
- Industry: IT Services & Consulting.
Sourced from naukri
Skills
Customer Serviceservice deliveryNetwork PlanningNetwork DesignSLAoperations
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
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