Jr Customer Service Executive - Service Delivery & Management
Tata Communications · Pune · onsite · Posted 1d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Broad outline of the Role
Minimum Qualifications & Experience
Other Knowledge & Skills
Key Responsibilities
The incumbent would be responsible to deliver Enterprise and Carrier Customer Orders as per Committed RFS with his Proactive Approach, Clear Coordination and Rigorous Follow up with key stake holders.
Minimum Qualifications & Experience
- Bachelor's degree in engineering or equivalent qualification
- 1-2 years relevant experience
Other Knowledge & Skills
- Assertive with good negotiation, Strong analytical and Management skills
- Basic IP Knowledge
- OSS/BSS Tools like Cramer, CBOSS, Netscope, TCx etc.
- TCL Vendor Equipment Knowledge
- SDH, DWDM & MPLS-TP Knowledge
Key Responsibilities
- Change management handling for Customer delivery as well as assurance issues
- Customer and Backbone order provisioning through Cramer tool
- EOR and IOR Processing for Customer as well as Backbone & DCN Orders
- Handling NW Optimization and Regrooming activities.
- Process DCN plan for Service Delivery and Assurance Project
- Equipment knowledge on ECI, Tejas, CIENA, Huawei OSN and MPLS-TP, SREVPN (Tx)
Sourced from foundit
Skills
Customer ServicetcxcbossCustomer Supportservice deliveryChange ManagementnegotiationMPLS-TPCramerNetscopeorder provisioningOrder Management
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
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3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
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