Jr Customer Service Executive - Service Delivery & Management

a) Key Objective / Purpose of the Job:

The key objective of the position is to provision SDH/ MPLS-TP based services on Tata Communication Global Enterprise network. The position will serve as the Technical Authority assisting in deriving implementation guidelines for the Projects. In addition to provisioning new services, the position is also responsible for performing migrations and change managements on the existing customer circuits during critical planned events and downtimes.

b) Major Activities

• Provision MPLS-TP based services on Tata Communication Global Enterprise network.
• The position requires coordinating with various teams for provisioning related issues and resolving the same.
• Supporting 24x7 shift activities with flexibility.
• Provide assistance to team members by way of assisting them in resolving challenging technical problems, sharing knowledge and adhering to quality processes in ensuring objectives are met.
• The above mentioned configuration of services to be done on primarily on all SDH Devices(ECI/Tejas/Huawei/Ciena) and also include MPLS-TP devices (CIENA/HUAWEI), along OTN Configuration.
• Performing migrations and change managements on the existing customer circuits during critical planned events/ downtimes and ensuring the activity completion in stipulated time frames.
  Knowledge of EMS and NMS system for working in node related and service configuration activities.
  II) Person Specification:
  a) Essential Qualifications:
  Candidate must possess at least a Bachelor of Engineering/Technology (Telecommunication/ Computers) or equivalent degree with min 6 months of work experience.
  b) Requisite Skills:
  Technical
  Telecom Experience. Sound knowledge of products and services. Sound knowledge of SDH and MPLS-TP Equipment and configuration. Configuration and troubleshooting skills on SDH and MPLS-TP is a must
  Functional
  Problem-Solving abilities will help stay on top of issues besides helping in resolving the same smoothly efficiently.
  Good Interpersonal skills matters.
  Systems and process knowledge are key drivers on the job.
  Behavioral
• Systematic approach towards work areas.
• Good analytical skills
• Ability to work in team
• Should be able to cope up excellently under stressful circumstances.
• Good communication skills
  c) Work Experience
  Should have worked in a service provider's environment where network device configuration, migration would be a Core activity. Familiarity with SDH and MPLS-TP Devices is a must.
  0-3 years experience is desirable.