Jr Customer Service Executive - Provisioning & Configuration
Tata Communications · Chennai · onsite · Posted 43d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Responsibilities
- Work with external customers and internal stakeholders as per requirement
- Engage with key customers and internal stakeholders to produce detailed application design documentation and support those designs through to completion.
- Engage with customer effectively and to ensure their requirements fulfilled. Work with internal teams to ensure that knowledge and expertise are shared, and the customer Contact Centre solution is successfully handed over into support / operations. Produce local work instructions and provide training to internal Vodafone teams.
- Adhering to any customer specific standards required and contributes to continual process improvements.
- Technical understanding of MPLS, MSP, SD-WAN, TX IP related products. Experience of dealing face to face with customers, including delivering presentations and facilitation of application discovery sessions. Excellent written verbal skills
- Manage escalations along with effective customer engagement
- Should manage and achieve all KPIs
- Should have sound technical and analytical skills
- Should be capable of delivering good Customer experience /satisfaction.
- Strong English proficiency (written and verbal), with highest level of Accent Neutralization.
- Should possess very good verbal and written communications skills
- Ready to work in 24*7 atmosphere / continuous night shifts, if needed.
- Should have valid passport
- A good team player, good negotiation, Customer friendly.
- MPLS
- MSP
- SD-WAN
- TX IP related products
- application design documentation
- customer engagement
- training
- presentations and facilitation of application discovery sessions
- accent neutralization
Sourced from naukri
Skills
Customer ServiceWANCustomer ExperienceCustomer Engagementanalytical thinkingApplication DesignAccent NeutralizationoperationsMPLS
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
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