Jr Customer Service Executive - Provisioning & Configuration
Tata Communications · Chennai · onsite · Posted 65d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
- Candidate with 0-1 years of experience in Telecom/ISP domain
- Basic understanding of telecom standards protocols
- Knowledge on Microsoft Office applications
- Coordination skills and taking the right approach logically
- Responsible for Delivery of services for international customers
- OLO - Delivery Management
- Ensures that all installation functions are performed in a timely fashion to meet agreed SLAs.
- Customer communications and KCIs (Keep Customer Informed)
- Ensure customer-end service readiness
- End to end order management for smooth delivery
- Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix
- Strong Verbal and written communications skills
- A good team player good Customer experience /satisfaction.
- Ownership responsiveness towards the assigned work
- Collaboration with team and other stakeholders
Sourced from naukri
Skills
Customer ServiceCustomer Experiencemicrosoft officeTelecom StandardsSLAOrder ManagementTelecom
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
Employees rate it well for
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