Jr Customer Service Executive - Provisioning & Configuration
Tata Communications · Chennai · onsite · Posted 72d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key responsibilities
Candidate with 0-1 years of experience in Telecom/ISP domain Basic understanding of telecom standards & protocols
Knowledge on Microsoft Office applications
Coordination skills and taking the right approach logically
Responsible for Delivery of services for international customers
OLO - Delivery Management
Ensures that all installation functions are performed in a timely fashion to meet agreed SLAs.
Customer communications and KCIs (Keep Customer Informed)
Ensure customer-end service readiness
End to end order management for smooth delivery
Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix
Strong Verbal and written communications skills
Other requirements
A good team player & good Customer experience /satisfaction.
Ownership & responsiveness towards the assigned work
Collaboration with team and other stakeholders
Other requirements
Sourced from naukri
Skills
Customer ServiceCustomer Experiencemicrosoft officeTelecom StandardsSLAOrder ManagementTelecom
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
Employees rate it well for
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