Jr Customer Service Executive - Provisioning & Configuration
Tata Communications · Chennai · onsite · Posted 72d ago
Undisclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description Operational role that works under direct supervision, responsible for day-to-day provisioning & configuration operations Responsibilities Maintain daily site activities and routines. Ensure SLA are achieved & work proactively to maintain the same.
- Validate the information provided on the order form against the criterion provided in the Local Work Instructions
- Using the available inventory systems and the information provided by the Customer determine the best method of connecting the required Customer site or sites to the VF Transmission Network
- If the Customer service is an MSP service, select the most appropriate MSP PE router as determined in the Local Work Instructions and allocate a terminating port
- If the Customer service connects to the VF network using an OLO, allocate network capacity at the selected POP
- Determine the hardware, Cabling, Multiplexes or Cards are required to deliver the Customer service.
- Populate Amdocs with the services and features required by the Customer for their order
- Drive system & process improvement projects to ensure timely & cost-effective provisioning
- Analyze need for capacity augmentation/optimization to address capacity crunch in networks.
- Handling escalations & resolving planning related issues
- Should keep good quality of work, maintain data integrity
- Quick response to customer queries
- Co-ordinating with the Project managers in providing solution to complex situations.
- Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary.
- Ensures that all functions are performed in a timely fashion to meet agreed SLAs.
Sourced from naukri
Skills
Customer ServiceRouterhandling escalationsProcess ImprovementCustomer QueriesSLAoperations
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
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