Jr Customer Service Executive- Network Operations & Support
Tata Communications · Chennai · onsite · Posted 72d ago
Undisclosed1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly motivated and detail-oriented Jr Customer Service Executive to join our team in the Network Operations & Support department, focusing on Platform Planning & Network Design. The ideal candidate will have 2-4 years of experience.
Roles and Responsibility - Maintain daily activities and routines to ensure smooth operations.
- Ensure SLAs are achieved and proactively work to maintain high standards.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
- Develop and implement process improvements to enhance customer satisfaction.
- Provide excellent customer service through various communication channels.
- Analyze customer feedback and suggest changes to improve overall experience.
- Strong understanding of network design and planning principles.
- Excellent communication and problem-solving skills.
- Ability to work under direct supervision and meet deadlines.
- Strong attention to detail and organizational skills.
- Familiarity with customer service software and tools.
- Ability to adapt to changing priorities and workflows.
- Company name: Tata Communications Ltd.
- Industry: IT Services & Consulting.
Sourced from naukri
Skills
Customer ServiceNetwork PlanningNetwork DesignSLAoperationsNetwork Operations
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
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Culture
3.8
Career growth
3.0
Work-life
3.9
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