Jr Customer Service Executive- Network Operations & Support
Tata Communications · Chennai · onsite · Posted 72d ago
Undisclosed1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly motivated and detail-oriented Jr Customer Service Executive to join our team in the Network Operations & Support department, responsible for platform planning and network design. The ideal candidate will have 2-4 years of experience.
Roles and Responsibility - Maintain daily activities and routines to ensure smooth operations.
- Ensure SLAs are achieved and proactively work to maintain them.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
- Develop and implement process improvements to enhance customer satisfaction.
- Provide excellent customer service through various communication channels.
- Analyze customer feedback and suggest changes to improve overall customer experience.
- Strong understanding of network operations and support principles.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and troubleshooting skills.
- Experience with platform planning and network design tools and technologies.
- Familiarity with industry-standard protocols and procedures.
- Company name: Tata Communications Ltd.
- Industry: IT Services & Consulting.
Sourced from naukri
Skills
Customer ServiceNetwork PlanningNetwork DesignSLAoperationsNetwork Operations
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
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Culture
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