Jr Customer Service Executive - Global Network Operations

We are looking for a highly skilled and motivated Jr Customer Service Executive to join our Global Network Operations team. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.

• Provide exceptional customer service and support to clients via phone, email, or chat.


• Troubleshoot and resolve complex technical issues related to network operations.


• Collaborate with internal teams to ensure seamless service delivery.


• Develop and maintain strong relationships with customers to enhance satisfaction.


• Identify and escalate potential issues to senior management when necessary.


• Continuously update knowledge of products and services to provide accurate information.

• Strong understanding of network operations and telecommunications principles.


• Excellent communication and problem-solving skills.


• Ability to work effectively in a team environment.


• Proficient in using CRM software and other relevant tools.


• Strong analytical and troubleshooting skills.


• Ability to adapt to changing priorities and deadlines.