Jr. Associate ORM

Role & responsibilities

• Monitor and manage customer interactions across social media platforms.
• Draft and publish professional, accurate, and timely responses to customer queries.
• Escalate customer concerns to the relevant internal teams whenever required.
• Maintain response records and prepare basic reports using Microsoft Office.
• Follow standard response guidelines while ensuring quality and consistency.
• Stay updated with social media trends, platform features, and customer engagement best practices.

Preferred candidate profile

Eligibility

• Final-year students or freshers from any discipline are welcome to apply.
• Excellent verbal and written communication skills in English.
• Basic understanding of social media platforms and digital communication.
• Basic knowledge of Online Reputation Management (ORM) or customer response management will be an added advantage.
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Good typing speed with strong attention to detail.
• Strong interpersonal and problem-solving skills.