Journal Manager

Journal Manager

Job Summary

As a Journal Manager, you will be the first point of contact for customers on a portfolio of academic journals. Your focus will be on providing excellent customer service and ensuring the journals run smoothly. With a helicopter view, youll spot problems before they happen, putting solutions in place to improve the journal publication process.

Responsibilities

• Employing the highest level of customer service, act as the primary day-to-day contact for queries for internal and external customers
• Completing tasks and re-plan issues in Elsevier s workflow management system, ensuring accurate and timely status reporting
• Preparing standard or custom reports as needed to society editorial offices and journal publishers
• Participating continuous improvement, working with colleagues to review processes and performance, ensuring high levels of quality and customer satisfaction
• Managing the process for assigned journals, providing editorial process support to stakeholders, and ensuring timeliness and accuracy to production schedules

Requirements

• Be fluent in English (oral and written) and have excellent all-round communication skills
• Have solid organization, planning and change management skills
• Show an aptitude for proofreading and excellent attention to detail
• Be proficient in Microsoft Excel, PowerPoint, and Word.
• Have a Bachelor s degree in English, communications, journalism or related field of study
• 5 years + Experience in a customer service role

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