{"@context":"https://schema.org","@type":"JobPosting","title":"Job State Technical support-voice","description":"

Hi All,

We have an opportunity for State call Cordinator

Please find the JD

Skill Required

Proven work experience as a Technical Support Engineer
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues

Roles & Responsibilities

Week off depends upon roster/No Fixed Saturday/Sunday & Holiday off.
Call Coordination, Assignment, Team Management.
Remote Technical Help to Field Engineers
Ensure the calls are closed within the SLA timeframes
Escalate to RC if any assistance is required for any call
Coordinate with respective Central support teams & vendor for resolving calls
Ensure timely updates are given to RRL State team on any activities & tasks assigned

Hardware & Networking Knowledge

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