Job Opportunity | L2 Ataccama Support Engineer | Client: Tcs

Dear Candidates,

We have opening for MNC client.

Role- L2 Ataccama Support Engineer

Experience: 5-10yrs

Location: PAN India

Job Summary

We are seeking an experienced L2 Ataccama Support Engineer to provide application and platform support for Ataccama MDM/Data Quality solutions. The ideal candidate will possess strong troubleshooting skills, hands-on experience with Ataccama components, SQL databases, integrations, APIs, and cloud platforms such as AWS. The role involves incident resolution, root cause analysis, performance optimization, and supporting business-critical data management processes.

Key Responsibilities

• Provide Level 2 support for Ataccama MDM, Data Quality, and related platform components.
• Troubleshoot and resolve production incidents, service requests, and platform issues within SLA timelines.
• Perform root cause analysis (RCA) and implement corrective and preventive actions.
• Monitor application health, data processing jobs, integrations, and interfaces.
• Support API-based integrations between Ataccama and upstream/downstream systems.
• Analyze and resolve data quality, data load, and data synchronization issues.
• Work closely with business users, development teams, infrastructure teams, and vendor support.
• Execute deployment validations, patch upgrades, and platform maintenance activities.
• Manage support documentation, knowledge articles, and operational runbooks.
• Participate in on-call support and major incident management activities, as required.

Required Skills

• Hands-on experience with Ataccama ONE Platform, MDM, Data Quality, or related modules.
• Strong proficiency in SQL with experience in query writing, performance tuning, and data analysis.
• Experience working with REST APIs, API troubleshooting, and integration support.
• Knowledge of AWS services such as S3, Lambda, EC2, CloudWatch, RDS, and IAM.
• Experience supporting application integrations, ETL processes, and data pipelines.
• Understanding of incident, problem, and change management processes.
• Familiarity with monitoring tools and log analysis.
• Excellent analytical, troubleshooting, and communication skills.

Preferred Skills

• Experience with Informatica, Reltio, Collibra, or other MDM/Data Governance platforms.
• Knowledge of Python, Shell Scripting, or automation tools.
• Experience with CI/CD and DevOps practices.

ITIL Foundation certification

Interested candidates can share profile on [email removed]