Job Opening For Technical Support Engineer L2 - Nellore

JD -

Role : Technical Support Engineer S2

Location: SPSR Nellore District, Andhra Pradesh

Experience: Minimum 3 years

Immediate Joiner Preferred

Key Responsibilities

Provide L2 technical support for desktops, laptops, printers, peripherals, and other IT equipment.

Diagnose and resolve hardware, software, OS, application, and connectivity issues.

Install, configure, and maintain Windows operating systems and standard business applications.

Troubleshoot LAN, Wi-Fi, TCP/IP, DNS, DHCP, and basic network connectivity issues.

Provide basic support for servers, Active Directory, user accounts, permissions, and shared resources.

Manage user incidents and service requests within defined SLA timelines.

Perform hardware installation, configuration, upgrades, and preventive maintenance.

Coordinate with internal IT teams and external vendors for complex technical issues.

Maintain IT asset records, support documentation, and incident-resolution details.

Support IT operations at the plant and ensure minimal downtime for users.

Follow IT security, backup, access-control, and organizational policies.

Required Skills

Minimum 3 years of experience in desktop/L2 technical support.

Strong troubleshooting skills in Windows desktops and laptops.

Basic knowledge of servers and server administration.

Basic understanding of networking concepts including LAN, TCP/IP, DNS, DHCP, switches, and Wi-Fi.

Knowledge of Active Directory and user/account management.

Good hardware and peripheral troubleshooting skills.

Ability to work independently and handle multiple support requests.

Good communication and interpersonal skills.

If interested, please share your profile at [email removed]