Job opening For End User Support Engineer L2 - Pune

Role : End User Support / IT Engineer L2

Location : Pune, Balewadi

Exp : 4+ years

The End User Support & Site IT Engineer is responsible for providing end-to-end IT support services for remote office users, including desktop support, laptop lifecycle management, Microsoft 365 support, local site network support, and security device administration. The role acts as the primary IT representative at the site and serves as the escalation point for complex user, infrastructure, and connectivity issues.

Key Responsibilities

• Level 1 and Level 2 End User Support
  • Windows 10/11 desktop and laptop administration
  • Microsoft 365, Teams, OneDrive and Outlook support
  • User onboarding and offboarding
  • Active Directory account support
  • Asset and inventory management
  • Laptop provisioning and deployment
  • Cisco switch administration and troubleshooting
  • Sophos firewall administration and VPN support
  • Network troubleshooting and connectivity analysis
  • Vendor coordination and remote office IT operations

Network & Security Responsibilities

• Configure and troubleshoot Cisco switch ports
  • VLAN and LAN troubleshooting
  • DHCP, DNS and TCP/IP troubleshooting
  • Sophos firewall rule implementation
  • VPN user support and troubleshooting
  • Internet connectivity issue resolution
  • Basic log analysis and incident escalation

Required Technical Skills

• End User Computing (EUC) Support
  • Microsoft 365 Administration
  • Windows 10/11 Administration
  • Active Directory
  • Intune (Preferred)
  • Cisco Switching
  • Sophos Firewall
  • TCP/IP Networking
  • DNS, DHCP, NAT
  • VPN Technologies
  • Printer, Audio/Video and Peripheral Support

Required Experience

• 4-8 years of End User Support experience
  • Experience supporting remote or branch offices
  • Strong troubleshooting and customer service skills
  • Experience with network troubleshooting and firewall administration
  • Experience supporting executive and VIP users

Preferred Certifications

• CCNA
  • Microsoft MS-900
  • Microsoft Endpoint Administrator
  • ITIL Foundation (Good To Have) 

If interested, pls share your resume at [email removed]