Job Opening For Desktop Engineer L1 - Goa & Puducherry

Job Title: Desktop Engineer L1

Number of openings: 2
Location: Goa & Puducherry

Shift: General

Job Description:

• Provide L1 desktop and end-user technical support.
• Install, configure, and troubleshoot desktops, laptops, printers, and other IT peripherals.
• Install and support Windows operating systems and standard desktop applications.
• Troubleshoot hardware, software, and basic network connectivity issues.
• Provide support for MS Office and Microsoft 365 applications.
• Assist with user account management, password resets, and Active Directory-related issues.
• Create, update, and resolve IT support tickets within defined SLAs.
• Support LAN, Wi-Fi, and basic internet connectivity issues.
• Maintain IT asset inventory and update relevant documentation.
• Escalate unresolved technical issues to the L2 support team.

If interested, pls share your resume at [email removed]