Job Opening For Data Center Support Engineer (Non Technical) - Pune

Role: Data Center Support Engineer

Experience: 1-2 Years.

Skills: RHS/SHS Support

Respond to customer issues via phone, email, and calls.

Good command over MS Office (word, excel, and PowerPoint.)

Proficiency in English.

Flexibility to work in a variety of shifts as per business requirements.

Job Description

Responsibilities:

• Handling Emails related to day to day DC operations and ensuring proper closure of SR

as per defined SLA.

• Providing access and escorting customers and customer vendors/OEMs to their

respective DC Areas strictly based on SPOC approval.

• Check physical status /Alerts of any external error/status indicators helping remote

customers with the health status of equipment collocated in DC.

• As per customer contracted services and terms, support is to be provided for Inserting

customer media, Tapes (CDs, etc.), power-off / Restarting of

Switches/Routers/Servers/Firewalls strictly as per SR followed by customer

request/approval.

• Monitor physical security control for critical zones.

• Maintain a process for secured/authorized access.

• End-to-end coordination with internal teams & and customers as per requirement for

change management and preventive maintenance activity till the closure of activity.

• Checking physical connections of the cables as per customer request.

• Keep track of the Customer Assets installed in the Data Center.

• Facilitate entry and exit of customer equipment. Customer's material management

(preparing gate passes and Material data recording for future tracking).

• Handling and vaulting customer media.

• Follow-up and escalation on infrastructure-related support issues.

• Over-seeing work being done by any third party inside the DC floor. Also includes

maintaining hygiene as per DC standards.

• Tracking of unused materials inside the staging area and ensuring regular reminders to

customers if the material is kept beyond 7 days.

• Network cable Inspection and Replacement as per CTL instruction or customer (As part

of the smart Hand support) request.

• Online Hardware troubleshooting support on CTLs Tech team instruction. (Not

applicable for customer requests)

• Support to replace power cables and patch chords for customers.

• Cabling of Copper & Fibber patch chords up to 15 Mtrs. of length for cross-connect

connectivity

• Visual inspection and confirmation of an asset, the asset location, network port(s), and

electrical connection availability. - Is there enough free space in the reserved rack? Are

there enough copper/fibber patch ports available?

• Rack commissioning or decommissioning to support project-related activities.

• Coordination with the Facility team to support and close customer issues.

• Providing a remote console to customers to support them for online troubleshooting.

• Coordination with partners for laying X-connect cables inside DC for project-related

activity.

• Preparing and sharing monthly and weekly MIS reports with SAMs/TAMs/DC ops

manager.

• Verifying Monthly power consumption report along with physical power consumption

verification along with customer.

• Preparing CMDB, Customer Dump, and Cross Connect reports every month by the first

week of every month

• Coordinating with the Facility Team for Tile cutting, PDU installation, and power ON of

racks.

• Tracking device installation along with Rated power during project installation.

• Coordinating with the Project Manager to track the project implementation is as per

SOW and BOQ.

• Helping Vendors and customers on the ground throughout the project phases.

• Supporting the Product team with the feasibility of cable route and for space and power

in the shared rack for new cross-connect and shared rack requirements.

• Support and coordinate with the vendor for new device installation during the

operations phase and ensure the device is within contracted power.

• Ensuring power cabling and labeling are done by the vendor for new cross-connect

installation.

If interested, please share your resume at [email removed]