Job Opening For Customer Care Cum Sales position with Wellness Center

Role & responsibilities

• Promptly engage with inbound and outbound leads through phone, email, WhatsApp, and other communication channels to convert prospects into customers.
• Conduct effective sales presentations, highlighting product and service features, benefits, and value propositions tailored to client requirements.
• Handle customer inquiries, objections, and concerns professionally while negotiating terms to successfully close sales opportunities.
• Track and monitor sales funnel performance, identify conversion bottlenecks, and recommend improvements to enhance lead-to-customer conversion rates.
• Maintain accurate and up-to-date records of customer interactions, sales activities, follow-ups, and pipeline status in the CRM system.
• Greet visitors warmly, manage check-in/check-out queues, and provide facility tours. You are often responsible for maintaining the "ambience" of the center, including coordinating refreshments, music, and general cleanliness.
• Scheduling & Communicate the appointment book via phone, email, and WhatsApp. This includes managing reminders to reduce no-shows and coordinating complex schedules for multiple practitioners like massage therapists or doctors.
• Billing & Financials, Process payments (cash, card, UPI), verify insurance eligibility, and handle daily end-of-day reconciliation. Some roles may also involve explaining wellness package fees and memberships.
• Operations Support, monitor inventory for front-desk consumables and coordinate with housekeeping or maintenance for equipment repairs

Preferred candidate profile

• Qualification - Any Graduate / Post Graduate
• Experience - 2 - 5 years
• Compensation as per market standards