Job Opening | AWS Connect & GenAI Engineer

Job Opening | AWS Connect & GenAI Engineer

Location: Bangalore
Experience: 8-12 Years
Notice Period: Immediate to 30 Days Preferred

We are looking for an experienced AWS Connect & Generative AI Engineer with strong expertise in designing and implementing AI-powered contact center solutions using AWS services. The ideal candidate should have hands-on experience with Amazon Connect, Bedrock, conversational AI, and cloud-native application development.

Key Responsibilities

• Design, develop, and support contact center solutions using Amazon Connect.
• Build and deploy AI-powered voice and chat bot solutions using Amazon Bedrock, Amazon Lex, and Amazon Nova Sonic.
• Develop and integrate serverless applications using AWS Lambda, API Gateway, Step Functions, and EventBridge.
• Implement RAG (Retrieval-Augmented Generation) solutions using Bedrock Knowledge Bases and vector databases.
• Design and optimize IVR workflows, voice bots, chat bots, and agent-assist solutions.
• Integrate contact center platforms with enterprise applications and external systems.
• Implement call summarization, sentiment analysis, and conversational AI capabilities.
• Ensure security, monitoring, scalability, and reliability of cloud solutions.
• Collaborate with business stakeholders to understand requirements and deliver innovative AI-driven solutions.

Required Skills

AWS Services

• Amazon Connect
• Amazon Bedrock
• Amazon Nova Sonic
• Amazon Lex
• AWS Lambda
• API Gateway
• DynamoDB
• S3
• EventBridge
• Step Functions
• CloudWatch
• IAM
• Amazon Kendra (Preferred)

AI & Generative AI

• Large Language Models (LLMs)
• Prompt Engineering
• Retrieval-Augmented Generation (RAG)
• Vector Databases
• Bedrock Knowledge Bases
• Agentic AI
• AI Guardrails
• Fine-Tuning Concepts
• Conversational AI

Programming

• Python
• JavaScript / Node.js
• REST APIs
• JSON
• Git
• CI/CD Pipelines

Contact Center Technologies

• Amazon Connect
• IVR Design & Development
• Voice Bots & Chat Bots
• Agent Assist Solutions
• Call Summarization
• Sentiment Analysis
• Contact Center Integrations

Preferred Qualifications

• Experience in designing enterprise-scale cloud contact center solutions.
• Strong understanding of AWS architecture and best practices.
• Experience implementing GenAI use cases within customer support environments.
• Excellent communication and stakeholder management skills.

Interested Candidates, Please Share:

• Total Experience:
• Relevant Experience in Amazon Connect:
• Relevant Experience in AWS Services:
• Relevant Experience in GenAI/Bedrock:
• Current CTC:
• Expected CTC:
• Notice Period:
• Current Location:
• Preferred Location:

Looking for immediate to 30-day joiners. Only relevant profiles will be considered.