JIRA Support Analyst III

Role Overview:
Own and drive the governance, and optimization of the JIRA ecosystem. This role focuses on streamlining workflows, improving data quality, and enforcing scalable governance standards across projects and schemas to enable consistent execution tracking and decision-making.

Key Responsibilities:

Lead end-to-end optimization of JIRA workflows and processes across teams

Define and enforce JIRA governance standards (schemas, permissions, naming conventions)

Drive cleanup and rationalization of projects, schemes, and configurations

Enable accurate, reliable execution data within JIRA to support progress tracking and reporting

Identify inefficiencies and implement scalable, low-friction solutions

Establish best practices, documentation, and adoption frameworks

Qualifications:

Deep expertise in JIRA administration (workflows, schemes, permissions, automation)

Proven experience driving governance and standardization in complex environments

Strong systems thinking and process optimization skills

Experience leveraging JIRA data for reporting, tracking, and operational insights

Ability to influence stakeholders and drive cross-functional alignment