Jira Cloud Administration

Jira Cloud Administration

• Own and manage Jira Cloud instance and related Atlassian products.

• Configure and maintain projects, workflows, schemes, custom fields, permissions, issue types, screens, and automation rules.

• Ensure platform stability, scalability, security, and compliance.

• Manage user access, roles, groups, and permission models.

• Coordinate upgrades, feature rollouts, and platform governance.

Platform Governance & Optimization

• Define and enforce Jira administration standards and best practices.

• Drive platform optimization initiatives and technical improvements.

• Ensure consistency across projects and teams.

• Identify opportunities for automation and process improvements.

• Maintain documentation, operating procedures, and governance models.

Stakeholder Management

• Partner with Product Owners, Delivery Managers, Scrum Masters, and business stakeholders.

• Gather and translate business requirements into Jira solutions.

• Provide consulting and guidance on Jira capabilities and best practices.

• Support reporting, dashboards, and metrics for management and delivery teams.

User Support & Training

• Act as the primary point of contact for Jira administration requests.

• Troubleshoot system issues and coordinate resolution activities.

• Deliver user training sessions and maintain knowledge-sharing materials.

• Support adoption of agile and project management tooling.

Integration & Technical Support

• Support integrations with Confluence and other enterprise tools.

• Collaborate with IT and security teams on platform-related initiatives.

• Monitor application health and platform usage.

Required Qualifications

Professional Experience

• Several years of hands-on experience administering Jira Cloud environments.

• Strong knowledge of Jira configuration and administration.

• Experience managing large-scale Jira instances with multiple teams and projects.

• Experience implementing governance and operating models for Jira.

Technical Skills

• Jira Cloud Administration

• Workflow Design and Optimization

• Permission and Security Management

• Jira Automation

• Atlassian Administration

• Dashboard and Reporting Configuration

• User and Access Management

• Basic understanding of REST APIs and integrations

Soft Skills

• Strong communication and stakeholder management skills.

• Ability to work independently and drive initiatives.

• Analytical and problem-solving mindset.

• Strong organizational skills and attention to detail.

• Ability to explain technical concepts to non-technical stakeholders.

Language Requirements

• Fluent German (spoken and written) – Nice to have

• Business fluent English (spoken and written) – mandatory

Preferred Qualifications

• Atlassian certifications (ACP, ACA, or equivalent).

• Experience with Confluence administration.

• Experience in Agile, Scrum, or SAFe environments.

• Experience with enterprise-scale cloud migrations.

• Knowledge of scripting and automation tools.

Success Criteria

• Stable and well-governed Jira Cloud platform.

• High user satisfaction and adoption.

• Consistent implementation of Jira standards across teams.

• Reduced administrative overhead through automation.

• Effective collaboration with German-speaking stakeholders and international teams.