Jira ALM Developer

Jira Developer / Atlassian Platform Specialist

Role Purpose

The Jira Developer is responsible for designing, developing, customizing, and supporting Jira-based solutions to enable efficient projects, program, and DevOps delivery. The role focuses on advanced Jira configuration, automation, integrations, and extensions to support Agile, ITSM, and SDLC processes across the organization.

Key Responsibilities

• Design, configure, and customize Jira Software, Jira Service Management, and Jira Workflows to meet business and delivery needs.
• Develop and maintain custom Jira workflows, screens, schemes, fields, and permissions.
• Implement Jira automation rules, post-functions, validators, and conditions to streamline processes.
• Develop and maintain custom Jira plugins/apps (if required) using Java, REST APIs, and Atlassian SDK.
• Integrate Jira with CI/CD tools (e.g., GitLab, Jenkins, Azure DevOps), Confluence, Bitbucket, and other enterprise systems.
• Support Agile frameworks (Scrum, Kanban, SAFe) and ITSM processes within Jira.
• Design and maintain custom dashboards, reports, and KPIs for projects, programs, and management.
• Manage Jira upgrades, performance tuning, user access, and security configurations.
• Provide L3 support for Jira-related incidents, issues, and enhancements.
• Collaborate with PMO, DevOps, engineering, and business teams to gather and translate requirements.
• Ensure Jira configurations align with governance, compliance, and audit requirements.
• Document configurations, solutions, and operating procedures.
• Support Jira data migration, cleanup, and archiving activities.
• Mentor junior administrators or developers when required.

Required Qualifications & Experience

• 6–8 years of hands-on experience working with Jira (Software and/or Service Management).
• Strong expertise in Jira administration and customization.
• Solid understanding of Agile and DevOps practices.
• Experience with Jira REST APIs and integrations.
• Hands-on experience with Groovy (ScriptRunner) or similar automation/customization tools.
• Good knowledge of SQL and data structures.
• Experience integrating Jira with CI/CD pipelines and version control systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently and interact effectively with technical and non-technical stakeholders.

Nice to Have / Preferred Qualifications

• Experience developing custom Jira plugins/apps using Java and Atlassian SDK.
• Experience with Confluence customization and integration.
• Exposure to ITSM processes (Incident, Problem, Change, Request).
• Experience in large enterprise or telecom environments.
• Atlassian certifications (ACP-xxx) are a plus.
• Experience with SAFe or enterprise Agile at scale.

Key Skills & Competencies

• Jira Configuration & Automation
• Workflow & Process Design
• REST API Integration
• Agile / DevOps Enablement
• Reporting & Dashboards
• Stakeholder Communication
• Documentation & Governance