Jira Administrator

Role & responsibilities

This is mainly a support + administration + configuration + troubleshooting role, not a pure development role.

Key skills: JIRA, JQL, Confluence, Scripting

Jira Administration: Workflows, screens, custom fields, permission schemes, issue types, boards
Confluence Administration: Spaces, page/space permissions, macros, plugins, exports
JQL: Ability to write Jira queries for search, reporting, bulk updates
Atlassian Data Center Support: Hands-on support for enterprise Jira/Confluence Data Center environments
Scripting / API / Integration Knowledge: REST API, PAT, OAuth 2.0, automation, integrations, webhook support

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About the Role

We are looking for a skilled Jira and Confluence Support Engineer to join our Engineering Infrastructure team. In this role, you will be the primary point of contact for all Atlassian platform support requests, responsible for administering, configuring, and troubleshooting our enterprise Jira and Confluence Data Center environments. You will work closely with engineering teams, project leads, and IT stakeholders to ensure smooth day to day operations of these critical collaboration tools.

Key Responsibilities

Jira Administration
Create, configure, and maintain Jira projects including workflows, screens, custom fields, permission schemes, and issue type configurations.
Design and manage Jira automation rules, project level and global, including cross project automations and email notification rules.
Administer user access, onboard offboard internal and external users, manage license groups, and handle service account permissions.
Enable and manage Personal Access Tokens PAT and REST API authentication for programmatic Jira access.
Perform bulk operations including CSV imports, bulk field updates, and security level changes using JQL.
Troubleshoot Jira performance issues, workflow transition errors, and issue creation failures.
Manage webhook whitelists, OAuth 2.0 application links, and third party integrations.
Administer sprint and board configurations Scrum Kanban, story points, and agile project settings.
Follow and enforce change control governance, 1 in 1 out policy, for custom fields and workflows.
Test all configuration changes in the preprod environment before promoting to production via the CAB process.

Confluence Administration
Create, configure, archive, and delete Confluence spaces, manage space keys, admins, and permissions.
Administer space level and page level permissions, troubleshoot inherited restriction issues and access denied errors.
Manage user accounts including reactivation of deactivated accounts and resolution of AD sync issues.
Install, configure, and maintain Confluence plugins and macros EazyBI, MARS, PlantUML, Scroll PDF, Task Reminder, Git Snippets, etc.
Troubleshoot PDF, Word, and HTML export issues, support third party export tools.
Configure OAuth 2.0 for Confluence Data Center and manage integrations with external tools SharePoint, MCP Gateway.
Monitor and respond to Confluence server performance alerts CPU, memory, JVM heap, coordinate rolling restarts when needed.
Support content migration between spaces and from external platforms, for example Bookstack to Confluence.
Manage notification settings and troubleshoot watch page email rendering issues.

General Support
Respond to and resolve support tickets via ServiceNow within defined SLAs.
Communicate clearly with end users, project leads, and stakeholders to gather requirements and provide updates.
Document resolutions and maintain knowledge base articles for common issues.
Coordinate with external service providers for complex changes.
Participate in CAB Change Advisory Board meetings for production change approvals.

Required Skills and Qualifications
4 plus years of hands on experience as a Jira and or Confluence administrator in an enterprise environment.
Deep knowledge of Jira Data Center administration, workflows, screens, custom fields, permission schemes, automation rules.
Proficiency in JQL Jira Query Language for search, reporting, and bulk operations.
Experience with Confluence Data Center administration, space management, permissions, macros, and plugin management.
Familiarity with Atlassian REST APIs and Personal Access Token PAT management.
Understanding of OAuth 2.0 authentication and application link configuration.
Experience with user provisioning via Okta Active Directory and group based access management.
Ability to manage preprod or production environments and follow change management processes.
Strong troubleshooting skills for performance issues, access errors, and workflow failures.
Excellent written and verbal communication skills, ability to explain technical concepts to non technical users.
Experience with ServiceNow or similar ITSM platforms for ticket management.

Preferred Qualifications
Atlassian Certified Professional ACP certification in Jira Administration or Confluence Administration.
Experience with EazyBI, Scroll PDF Exporter, MARS macros, or other Atlassian Marketplace plugins.
Familiarity with Linux server administration, systemctl, log analysis, JVM tuning, for self hosted Atlassian instances.
Experience with LogicMonitor or similar monitoring tools for infrastructure alerting.
Knowledge of CSV bulk import processes and data migration between Atlassian projects and spaces.
Experience working with external or vendor user onboarding via customer portals.
Understanding of change control governance and CAB processes in enterprise IT environments.
Exposure to Agile or Scrum methodologies and project management best practices.

What You'll Work On
Resolving tickets spanning access management, project configuration, workflow customization, API integrations, and performance issues.
Supporting a large scale Atlassian Data Center deployment used by thousands of engineers globally.
Collaborating with engineering teams to design and implement custom Jira workflows, automation rules, and Confluence spaces.
Driving continuous improvement of Atlassian platform governance, documentation, and self service capabilities.

Preferred candidate profile

referred Qualifications
Atlassian Certified Professional ACP certification in Jira Administration or Confluence Administration.
Experience with EazyBI, Scroll PDF Exporter, MARS macros, or other Atlassian Marketplace plugins.
Familiarity with Linux server administration, systemctl, log analysis, JVM tuning, for self hosted Atlassian instances.
Experience with LogicMonitor or similar monitoring tools for infrastructure alerting.
Knowledge of CSV bulk import processes and data migration between Atlassian projects and spaces.
Experience working with external or vendor user onboarding via customer portals.
Understanding of change control governance and CAB processes in enterprise IT environments.
Exposure to Agile or Scrum methodologies and project management best practices.

What You'll Work On
Resolving tickets spanning access management, project configuration, workflow customization, API integrations, and performance issues.
Supporting a large scale Atlassian Data Center deployment used by thousands of engineers globally.
Collaborating with engineering teams to design and implement custom Jira workflows, automation rules, and Confluence spaces.
Driving continuous improvement of Atlassian platform governance, documentation, and self service capabilities.