Jira Administrator Intern

Kapitus is looking for a detail-oriented and enthusiastic JIRA Admin I / JIRA L1 Support candidate to support day-to-day JIRA administration and user support activities. This role is ideal for fresh graduates who are interested in IT support, application administration, Agile methodologies, and project management tools.

Key Responsibilities

• Provide first-level support for JIRA users and resolve routine queries.
• Manage JIRA projects, issues, dashboards, filters, boards, and configurations.
• Support workflow, screen, field, notification, and permission management activities.
• Monitor, track, and manage support tickets within defined SLA timelines.
• Troubleshoot user access, permission, and project visibility issues.
• Escalate complex issues to higher support teams when required.
• Maintain documentation, knowledge articles, and SOPs.
• Assist in report generation and dashboard administration.
• Support testing activities for new configurations and enhancements.
• Follow incident, change, and access management processes.

Eligibility

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
• Freshers or candidates with up to 1 year of experience are welcome to apply.
• Basic knowledge of JIRA, Agile, Scrum, or ticketing tools is preferred.

Key Skills

Jira Administration, Jira Support, Issue Tracking, Workflow Management, User Access Management, Agile, Scrum, ITSM, Troubleshooting, Documentation. [JD JIRA L1 | Word]

Preferred Traits

• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Attention to detail and process-oriented mindset.
• Willingness to learn and grow in JIRA administration and support functions.

Experience: 0-1 Years

Stipend: 15,000 + Night shift Allowance 300/day
Role: JIRA L1 Support
Employment Type: Full Time
Location: Chennai