Jira Administrator / Chennai/ Work from office / Immediate joinner

Purpose

• Manage, administer, and optimize the Atlassian Jira platform to support Agile delivery, project management, DevOps, and enterprise collaboration initiatives.
• Ensure Jira environments are secure, scalable, reliable, and aligned with organizational governance standards and business requirements.
• Provide administration, configuration, user support, workflow automation, reporting, and integration services for Jira and associated Atlassian tools.
• Enable project teams to effectively leverage Jira for project planning, tracking, release management, and operational excellence.

Key Responsibilities

• Administer and maintain Jira Software, Jira Service Management, and related Atlassian applications.
• Configure and manage projects, workflows, issue types, screens, permission schemes, notification schemes, and security controls.
• Design and optimize Jira workflows to support Agile, Scrum, Kanban, DevOps, and ITSM processes.
• Create and maintain custom fields, dashboards, filters, reports, and automation rules.
• Manage user provisioning, role assignments, group administration, and access controls.
• Support Jira integrations with Confluence, Bitbucket, GitHub, Azure DevOps, Jenkins, ServiceNow, and other enterprise platforms.
• Develop and maintain workflow automation using Jira Automation and scripting tools.
• Configure and maintain Jira Service Management projects, SLAs, queues, and service catalogs.
• Monitor platform performance and proactively resolve issues.
• Support Agile teams in sprint planning, backlog management, release tracking, and reporting.
• Implement governance standards and best practices across Jira environments.
• Support Jira upgrades, migrations, plugin evaluations, testing, and deployment activities.
• Develop documentation, knowledge articles, and training materials.
• Conduct end-user training and provide ongoing support.

Technical Requirements

• Bachelors degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 5-8 years of experience in Jira Administration, Atlassian Administration, or related roles.
• Strong hands-on experience administering Jira Software and Jira Service Management.
• Experience configuring workflows, issue types, schemes, permissions, screens, custom fields, automation rules, dashboards, and reports.
• Strong understanding of Agile, Scrum, Kanban, DevOps, and ITSM methodologies.
• Knowledge of Jira Software, Jira Service Management, Confluence, Bitbucket, and Atlassian Access.
• Experience integrating Jira with CI/CD, DevOps, testing, and enterprise applications.
• Familiarity with REST APIs, webhooks, and integration mechanisms.
• Experience with ScriptRunner, Groovy, or equivalent scripting tools is an added advantage.
• Understanding of user access management and security best practices.
• Experience supporting Cloud and/or Data Center Jira environments.
• Knowledge of reporting, dashboard creation, and project metrics analysis.
• Atlassian certifications will be an added advantage.

Desired Personal Qualities and Behavior

• Strong analytical and problem-solving skills.
• Excellent stakeholder management and customer service orientation.
• Strong verbal and written communication skills.
• Ability to translate business requirements into Jira solutions.
• Strong organizational and documentation skills.
• Ability to manage multiple priorities and support diverse user groups.
• Attention to detail and commitment to quality.
• Positive attitude and commitment to continuous improvement