JIRA Admin

About the Role

As our Atlassian Platform Administrator, you will be the technical owner of the enterprise Atlassian stack. You will design scalable solutions aligned with business and ITSM requirements, lead cloud migration and Jira consolidation initiatives, and partner with Agile teams and stakeholders to drive tool adoption and process improvement.

Key Responsibilities

• Own Jira, JSM, and Confluence administration across the enterprise
• Configure and maintain workflows, schemes, screens, custom fields, permission models, and automations
• Design scalable Atlassian solutions aligned with business and ITSM requirements
• Manage JSM implementations, including SLAs, queues, portals, and service request workflows
• Lead cloud migration and Jira instance consolidation initiatives
• Implement and maintain integrations with enterprise systems and DevOps tools
• Provide L2/L3 support, troubleshooting, and platform governance
• Manage user provisioning, access controls, SSO, and security compliance
• Develop dashboards, reports, and executive metrics using JQL and reporting tools
• Partner with Agile teams, Product Owners, and stakeholders to optimize processes and tool adoption
• Evaluate, install, and manage Atlassian Marketplace applications
• Drive platform standardization, best practices, and continuous improvement

Required Qualifications

• 7+ years of hands-on experience administering Jira, JSM, and Confluence in an enterprise environment
• Strong command of workflow design, permission schemes, custom fields, and Jira automation
• Proven experience implementing JSM, including SLAs, queues, request types, and customer portals
• Experience with Atlassian Cloud migrations and Jira instance consolidation
• Proficiency in JQL, dashboards, and reporting
• Working knowledge of SSO, user provisioning, and access governance
• Experience integrating Atlassian tools with enterprise and DevOps systems
• Solid understanding of ITSM practices and Agile delivery methods
• Strong troubleshooting skills with L2/L3 support experience
• Excellent communication and stakeholder management skills

Preferred Qualifications

• Atlassian certifications (ACP-100, ACP-120, ACP-620 or equivalent)
• Experience with Marketplace app evaluation, licensing, and lifecycle management
• Scripting or API experience (REST APIs, Groovy, or Python)
• Familiarity with ITIL frameworks and security compliance requirements