Jewellery Repairs Executive - Bangalore

Job Description: Repair Executive Jewellery Repairs

Department: Repairs
Reports To: Manager
Location: Bangalore

Position Summary

The Repair Executive is responsible for managing the end-to-end repair cycle of jewellery items from inward receipt through processing, quality checks, and final outward dispatch — while ensuring accurate documentation, timely coordination with QC and repair teams, and consistent reporting.

Key Responsibilities

1. Inward & Outward Management of Repair Goods

• Receive jewellery items sent in for repair, verifying item details, condition, and accompanying documentation at the time of inward entry.
• Ensure the Repair is received and dispatched as per system and SOP.
• Coordinate outward dispatch of repaired items, ensuring accuracy in matching items to customer/order records before release.

2. Process & Documentation Adherence

• Ensure every repair item strictly follows the defined repair workflow.
• Maintain complete and accurate documentation for each item, including job cards, repair notes, weight/stone details, and customer instructions.
• Ensure compliance with internal SOPs and audit/traceability requirements at each stage.

3. Allocation to QC and Repair Team

• Assess incoming repair items and allocate them to the appropriate karigar/repair team based on nature of work.
• Route completed repairs to the QC team for inspection before dispatch.

4. Daily Reporting

• Prepare and update daily status reports on repair items — pending, in-progress, completed, and dispatched.
• Track turnaround time (TAT) for each item and flag delays.
• Share daily/weekly MIS reports with management.

5. Follow-Up on Repair Items

• Proactively follow up with the repair and QC teams to ensure timelines are met.
• Communicate status updates to internal stakeholders or customers as required.
• Escalate bottlenecks or quality issues promptly to the Manager.

Key Skills & Competencies

• Strong knowledge of jewellery repair processes (gold/diamond/gemstone jewellery)
• Attention to detail and accuracy in documentation
• Good coordination and follow-up skills
• Basic proficiency in MS Excel / reporting tools
• Ability to manage multiple repair jobs simultaneously
• Strong communication skills

Qualifications & Experience

• Graduate (preferred: relevant experience in jewellery/gems industry)
• 2–5 years of experience in jewellery repair operations, inventory, or QC coordination
• Familiarity with jewellery ERP/billing software is a plus

Interested candidates can share their updated resume on mentioned email ID

[email removed]