Jewellery CRM professional

We are looking for a highly skilled and experienced Jewellery CRM professional to join our team at Kalajee Jewellery. The ideal candidate will have a strong background in customer relationship management, preferably within the jewellery industry.

• Develop and implement effective customer relationship strategies to enhance customer satisfaction and loyalty.
• Manage and maintain accurate records of customer interactions, sales, and inventory.
• Collaborate with cross-functional teams to ensure seamless communication and coordination.
• Analyze customer feedback and market trends to identify opportunities for improvement.
• Provide exceptional customer service through various channels, including phone, email, and in-person.
• Identify and pursue new business opportunities to drive revenue growth.

• Proven experience in customer relationship management, preferably in the jewellery industry.
• Strong understanding of customer needs, preferences, and pain points.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced environment with multiple priorities.
• Proficiency in CRM software and Microsoft Office applications.
• Strong analytical and reporting skills with attention to detail.