Jewellery Consultant

Role & responsibilities

1. Client Experience & Relationship Building

• Provide a warm, personalized welcome to every client
• Understand customer preferences, occasions, and budgets to recommend suitable Jewellery
• Build long-term relationships with clients to encourage repeat business and referrals
• Handle queries and concerns with professionalism and empathy

2. Product Expertise & Styling Consultation

• Demonstrate in-depth knowledge of Polki Jewellery, gemstones, metals, and craftsmanship
• Educate clients about designs, heritage value, and uniqueness of each piece
• Offer styling advice aligned with occasions like weddings, festivities, and events

3. Sales & Target Achievement

• Consistently achieve individual and team sales targets
• Upsell and cross-sell products through effective communication and product pairing
• Contribute to store revenue growth through proactive customer engagement

4. Store Operations & Visual Merchandising

• Ensure Jewellery displays are visually appealing and aligned with brand standards
• Maintain store hygiene, presentation, and ambience as per luxury retail norms
• Support in organizing in-store events and promotional activities

5. Inventory & Process Management

• Assist in stock handling including receiving, tagging, and organizing inventory
• Conduct regular stock checks and ensure accuracy
• Process billing and transactions accurately through POS systems

6. Market Awareness & Continuous Learning

• Stay updated with Jewellery trends, competitor offerings, and customer preferences
• Participate in training sessions to enhance product knowledge and sales skills

Skills & Requirements

• Prior experience in the jewellery industry is mandatory
• Strong understanding of jewellery design, gemstones, and luxury retail
• Excellent communication and interpersonal skills (fluency in English required)
• Sales-oriented mindset with a passion for achieving targets
• Well-groomed, presentable, and customer-focused personality
• Basic knowledge of POS systems and computer applications
• Ability to work in a team and adapt to weekend/holiday schedules