{"@context":"https://schema.org","@type":"JobPosting","title":"Java Support Engineer","description":"

The embedded FICC roles require candidates to go through an L2 codepad (primarily debugging) and interviews with AppDev.

LATAM’s open positions

Responsibilities:

- Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues.

- Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant.

- Efficiently escalate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.

- Automate manual processes to improve efficiency.

- Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations.

- Possess a solid understanding of technical concepts and be capable of writing code when necessary.

- Create documentation, runbooks, and code snippets to resolve issues and share them with the team.

Key Criteria:

- Level L2, L3 Application Support experience, preferably in the 6–10 years range.

- Technical skills: Unix/Linux, any object-oriented programming experience (Java), with a good understanding of databases.

- Proficient in coding and debugging.

- Strong communication skills

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