Java/ Python Production Support

Roles & Responsibilities

• Provide L2/L3 production support for applications developed using Java and/or Python.
• Monitor application health, performance, availability, and production incidents.
• Use Dynatrace to monitor applications, identify performance issues, analyze logs, and troubleshoot production problems.
• Investigate and resolve application incidents within defined SLA timelines.
• Perform root cause analysis (RCA) for recurring and critical production issues.
• Analyze application logs, stack traces, API failures, database issues, and system errors.
• Work closely with development, QA, DevOps, infrastructure, and database teams to resolve complex issues.
• Participate in incident, problem, and change management processes.
• Support application deployments, releases, patches, and production changes.
• Identify performance bottlenecks and provide recommendations for application optimization.
• Create and maintain support documentation, troubleshooting guides, and knowledge-base articles.
• Participate in on-call/shift support as required.
• Proactively identify potential production issues through monitoring and alert analysis.
• Provide regular status updates to stakeholders during critical incidents.

Must-Have Skills

• Strong experience in Production/Application Support.
• Hands-on experience with Java and/or Python.
• Dynatrace is mandatory experience with application monitoring, dashboards, alerts, traces, logs, and performance analysis.
• Strong knowledge of SQL and database troubleshooting.
• Experience in analyzing application logs, exceptions, stack traces, and error messages.
• Good understanding of REST APIs and web services.
• Experience with Linux/Unix commands and troubleshooting.
• Knowledge of incident management and ITIL processes.
• Strong problem-solving and troubleshooting skills.
• Good communication and stakeholder-management skills.
• Ability to work effectively in a production support/on-call environment.