Java Production Support Professional

Java Production Support Location: India, Hyderabad

Work Experience: 3-7 Years

• Primary skills: Java Development / Production Support, Knowledge in API, Cloud DevOps, Job Scheduling, Monitoring Incident Management, Root Cause Analysis.
• Technical Skills: Java/J2EE, Nodejs, React, database (DB2, Sybase, PostgreSQL), SOAP, API, and Web Methods, Eclipse, Git, GitHub, Docker, knowledge of AWS.
• Scheduling Tools: TWS, DWC.
• Monitoring Tools: New Relic, Site Scope, DWC.
• Other Tools Applications: ServiceNow, Jira, AWS, New Relic, IntelliJ, Eclipse, DBeaver, WinSCP, GIT, Shipyard and Jenkins.
• Preferred Experience: Prior experience in 24/7 production Support environments and experience in Support projects.
• Work Schedule: Must be flexible to work in rotational shifts, including 24/7 support.

Qualifications: Bachelors or Masters degree in Computer Science, Information Technology, or a related field.

• Analyze the existing application and project requirements.
• Requirement analysis and design preparation.
• Provide support for incoming tickets, including extensive troubleshooting tasks.
• Analyze and review actual service performance against SLAs.
• Conduct root cause analysis (RCA) and ensure timely issue resolution.
• Support application deployments and perform post-deployment validation.
• Document recurring issues and maintain a knowledge base for faster resolution.
• Provide weekly operational reports to the stakeholders on service performance, achievements, miss-outs, SLA adherence, and opportunities for improvement.
• Taking thread and heap dumps during production issues, analyzing them, and identifying the faulty piece of code.
• Maintain regular communication with the Service Delivery Manager, Advisors, and SMEs.
• System and support status reporting.
• Support our application platforms in both production and non-production test environments.
• Be part of an on-call rotation.
• Maintain good relationships with third-party vendors.
• Performing Trend Analysis every quarter to understand the application behaviour and identify the improvement areas, and fine-tune the same.