HYDERABAD · FULLTIME
Java Production Support Engineer
Infosys
Hyderabad · onsite · Posted 56d ago
Sourced from
Undisclosed8–13 yrsfulltimeHyderabad
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Section · 01
About this role
Educational Requirements
- Bachelor of Engineering
- Bachelor of Technology
- BTech
- BCA
- MTech
- Master of Engineering
- Master of Technology
- MCA
Application Development and Maintenance
Responsibilities - Lead end-to-end production support for critical applications, ensuring high availability, performance, and reliability across distributed environments.
- Own and manage major incidents, including impact assessment, triage, coordination with multiple teams, communication, and timely resolution.
- Analyze recurring incidents and production issues to identify root causes and drive permanent fixes and preventive measures.
- Define and implement production support standards, runbooks, and operational procedures aligned with ITIL best practices.
- Collaborate with development and architecture teams to design supportable, scalable, and resilient solutions for new and existing applications.
- Oversee change, release, and deployment activities to minimize production risk and ensure smooth transitions into live environments.
- Monitor system health using appropriate tools, define alert thresholds, and proactively address performance and capacity issues.
- Provide technical leadership and guidance to support teams, including mentoring, knowledge sharing, and continuous skills enhancement.
- Partner with business stakeholders to understand service expectations, prioritize issues, and ensure adherence to SLAs and OLAs.
- Prepare and present incident reports, trend analyses, and improvement recommendations to senior management and key stakeholders.
- Bachelors or Masters degree in Computer Science, Information Technology, or related field (BTECH, BE, ME, MSC, BSC, BCA, MCA, MTECH).
- 815 years of hands-on experience in production support or application support roles within enterprise environments.
- Strong expertise in production operations and support processes, including incident, problem, and change management.
- Proven experience applying ITIL principles in day-to-day production support and service management activities.
- Demonstrated ability to troubleshoot complex issues across distributed systems and coordinate resolution with multiple teams.
- Solid understanding of service-level management, monitoring, and escalation procedures in high-availability environments.
- Primary skills:Java
- Process->Maintenance and Production Support process->PLM Production Support process
- Springboot
- Technology->Java->Core Java
- Technology->Microservices->Microservices API Management
- Java
- Foundational->Maintenance and Production Support process->PLM Production Support process
Sourced from naukri
Section · 02
Skills
Core JavaApi ManagementPLMService ManagementTechnical LeadershipJava Production SupportDistributed SystemsChange ManagementJavaArchitectureoperationsmaintenanceMicroservicesInformation TechnologyApplication Development
Section · Company
About Infosys
Infosys
IT Services & Consulting
323.6k+
employees
1981
45 years old
Bengaluru/Bangalore, Karnataka
India
About
Infosys is a global leader in next-generation digital services and consulting.
Industries
IT Services & ConsultingConsulting
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48,765 reviews
3.5/ 5
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