Java L3 Support Engineer

About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.

We enable #HumanFirstDigital

Key Responsibilities:

• Monitor, troubleshoot and resolve issues across Java-based applications, SQL databases, and Unix/Linux environments.
• Perform root cause analysis and implement permanent fixes to prevent recurring issues.
• Collaborate with internal stakeholders, including development and business teams, to ensure smooth operations.
• Manage incident response, escalation, and communication during outages or critical events.
• Drive automation and process improvements using AI-driven tools and best practices.
• Support and maintain infrastructure hosted on AWS cloud services.
• Document operational procedures and maintain knowledge base for efficient issue resolution.
• Ensure compliance with SLAs and operational standards.

Skills Technical Expertise:

• 6+ years of strong experience in Java, SQL, and Unix/Linux environments.
• Hands-on experience with AWS services (EC2, S3, RDS, etc.).

Operational Skills:

• Proven experience in production support and incident management.
• Ability to work in an operations-heavy environment with high availability systems.

Soft Skills:

• Excellent communication skills and ability to manage internal stakeholders effectively.
• Proactive approach to problem-solving and continuous improvement.

Additional:

• Familiarity with AI tools for monitoring and automation is a plus.

Preferred Qualifications:

• Experience with ITIL processes and ticketing systems.
• Knowledge of DevOps practices and CI/CD pipelines.
• Exposure to monitoring tools (e.g., Splunk, Prometheus, Grafana).

Our Commitment to Diversity & Inclusion:

Did you know that Apexon has been Certified™ by Great Place To Work®, the global authority on workplace culture, in each of the four regions in which it operates: USA (for the seventh time in 2026), India (for the tenth consecutive time in 2026), the UK(for the fourth time in 2026) and Mexico (for the second time in 2026). Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)

Our Commitment to Environment:

Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.

Our Perks and Benefits:

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.

We also offer:

o Group Health Insurance covering family of 4

o Term Insurance and Accident Insurance

o Paid Holidays & Earned Leaves

o Paid Parental Leave

o Learning & Career Development

o Employee Wellness