Java L3 - Production Support | 5+ Year

Java -  L3 Support Engineer :

• Location: Bangalore
• Experience: 5+ Years
• Work Mode: 5 Days Working from Office

Role :

• Provide L2/L3 support for business-critical front-office applications.
• Troubleshoot, debug, and resolve complex production incidents and application defects.
• Perform root cause analysis and drive permanent resolutions in partnership with development teams.
• Manage incidents, assess business impact, and coordinate timely resolution of issues.
• Work closely with support teams on escalations and provide technical guidance where required.
• Collaborate with development teams to investigate bugs, implement fixes, and improve application stability.
• Communicate effectively with users, stakeholders, and management during incidents and problem investigations.
• Raise and manage incident, problem, and escalation tickets through established support processes.
• Identify opportunities for automation, operational improvements, and platform optimization.
• Support application performance, reliability, and continuous service improvement initiatives.

Education & Experience- 

• 5+ years of experience in Application Support, Production Support, and/or Software Development.
• Experience working in L2 and L3 Application Support environments.
• Banking or Investment Banking experience preferred.
• Experience working with business-critical applications in a fast-paced environment.

Technical Skills- 

• Strong coding, debugging, and analytical skills.
• Hands-on experience with Java.
• Familiarity with ITIL, ITSM, incident management, and problem management frameworks.
• Strong understanding of application architecture and troubleshooting methodologies.
• SQL and database query/debugging skills.
• Ability to perform code-level analysis and identify root causes of production issues.
• Knowledge of incident, problem, and escalation management processes.
• Public and Private Cloud platforms (preferably AWS, with exposure to cloud-hosted application and DevOps environments).
• Working knowledge of modern AI-assisted software development tools (e.g., GitHub Copilot, Claude, ChatGPT, or similar tools).

Behavioral Competencies

• Excellent verbal and written communication skills.
• Strong stakeholder management and client-facing communication abilities.
• Ability to analyze, prioritize, and resolve issues under pressure.
• Strong problem-solving mindset with a proactive and ownership-driven approach.
• Ability to work independently while collaborating effectively with global teams.
• Capable of managing multiple priorities in a demanding support environment.
• Flexible on extended hours and occasional weekend support.

Nice to Have

• Unix/Linux administration and troubleshooting experience.
• Experience supporting front-office trading, risk, or banking applications.

Interview Process

• 1st Round Assessment Test
• 2nd Round Technical Interview with Panel 

Our Commitment to EnvironmentActively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.

Our Perks and BenefitsOur benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.We also offer:

• Group Health Insurance covering family of 4
• Term Insurance and Accident Insurance
• Paid Holidays & Earned Leaves
• Paid Parental Leave
• Learning & Career Development
• Employee Wellness